ba996 Terms and Conditions

01 General Provisions

ba996 is an online casino and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the ba996 website, mobile application, and all related services.

These terms are written in English and have been prepared for users based in Bangladesh. If you have any questions or uncertainty about any part of the terms, please contact our support team.

1.1 Definitions

• "Platform" refers to the ba996 website and all digital services.
• "User" refers to any registered member or person accessing the platform.
• "Account" refers to a user's personal registered account.
• "Services" refers to all gaming, betting and related features provided by ba996.
• "Funds" refers to money deposited into or won through an account.

1.2 Precedence of Terms

These terms, together with ba996's privacy policy, responsible gaming policy and any specific promotional terms, form the complete agreement. In the event of any conflict, these general terms and conditions will take precedence.

02 Eligibility and Registration

2.1 Age Requirement and Eligibility

To open an account and use the services on the ba996 platform, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register voluntarily and with full awareness.
• You must not have any legal restriction that prevents you from participating in online gaming.
• Each individual may operate only one account.

2.2 Registration Process

You must provide accurate and complete information during registration. ba996 reserves the right to immediately close an account if false or misleading information is provided. Providing a valid email address and mobile number is mandatory.

2.3 Identity Verification (KYC)

ba996 follows a Know Your Customer (KYC) policy. The following documents may be requested during the withdrawal process or when a specified amount is exceeded:

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

03 Account Management

3.1 Account Responsibility

The security of your account is entirely your responsibility. Avoid sharing your login details with any third party. If you suspect unauthorised access to your account, notify ba996 support immediately.

3.2 Single Account Policy

Only one account per person is permitted. If multiple accounts belonging to the same individual are detected, all accounts and the funds in them may be confiscated. Violating this rule will be treated as fraudulent activity.

3.3 Updating Account Information

If any of your personal details change (such as email, phone number or payment method), update your account profile immediately or notify the support team. ba996 will not be responsible for any issues arising from outdated information.

04 Deposits and Withdrawals

4.1 Deposit Rules

ba996 currently accepts deposits via bKash, Nagad and Rocket. The minimum deposit amount is ৳300. No additional charges apply to deposits.

• Funds are generally reflected in the account immediately after the deposit process is completed.
• If there is a delay due to technical issues, please contact the support team.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals can only be made to the same payment method used to deposit into the account. Withdrawals are generally processed within 10 to 45 minutes.

4.3 Anti-Money Laundering Policy

ba996 follows a strict policy against money laundering. If a suspicious transaction is identified, the account may be temporarily suspended and an investigation conducted. All transactions are carried out through secure SSL encryption.

05 Bonuses and Promotions

5.1 Welcome Bonus

New members at ba996 can receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. A 25x wagering requirement applies to this bonus.

• The bonus is available once only, at the time of the first deposit.
• The same person cannot claim the bonus through multiple accounts.
• Bonus funds and real funds are tracked separately.
• By accepting a bonus, you are considered to have agreed to the associated terms.

5.2 Wagering Requirements

Winnings earned from a bonus cannot be withdrawn until the wagering requirement has been met. Certain games may contribute at different rates toward the wagering calculation. Each promotion has its own terms, which will be detailed on the relevant promotion page.

5.3 VIP Program

ba996's VIP program has three tiers: Bronze, Silver and Gold. Bronze members receive up to 0.5% weekly cashback, Silver members up to 1.0% and Gold members up to 1.5%. Higher tiers can be reached through regular and active gaming.

5.4 Bonus Abuse

If any form of bonus abuse, claiming bonuses through multiple accounts or fraudulent activity is detected, ba996 reserves the right to cancel the bonus and related winnings and may permanently close the account.

06 Gaming Rules

6.1 Fair Play Policy

ba996 is committed to ensuring fair play across all games. Our game providers use trusted and verified technology. Any attempt to influence game outcomes using software or techniques is strictly prohibited.

6.2 Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using automated bots or software
• Exploiting vulnerabilities in game software or systems
• Colluding with other players
• Playing with credit card funds or borrowed money
• Accessing the platform via VPN from a restricted region

6.3 Technical Errors

ba996 reserves the right to void any winnings incorrectly displayed or paid out as a result of a technical error. In such cases, the user's original bet amount will be returned to their account.

07 Responsible Gaming

ba996 is firmly committed to responsible gaming. We want all of our users to play safely, healthily and enjoyably. If gaming is negatively affecting your daily life, family relationships or financial situation, you should take a break immediately.

• You can set daily, weekly or monthly deposit limits for your account yourself.
• The self-exclusion feature allows you to deactivate your account for a set period of time.
• Contact our support team for professional assistance.

For more information about responsible gaming, visit our Responsible Gaming page.

08 Privacy and Security

ba996 gives the highest priority to the protection of your personal information. All data is stored and transmitted through SSL encryption. We do not share personal information with any third party without your consent.

For details on how we use your data, see the Privacy Policy page.

8.1 Cookies Policy

ba996 uses cookies for the proper operation of the website. By continuing to use the platform, you consent to the use of cookies. Cookies can be managed through your browser settings.

09 Account Suspension and Closure

9.1 Suspension by ba996

ba996 may immediately suspend or permanently close any account in the following circumstances:

• Violation of any provision of these terms
• Detection of fraudulent or dishonest activity
• Providing a false identity or information
• Registering as a minor
• Suspicion of money laundering or illegal activity

9.2 Closure at User Request

You may request the closure of your account at any time. Available funds in the account at the time of the request can be withdrawn, however any active bonus funds will be cancelled.

10 Limitation of Liability

ba996 is not responsible for the following:

• Any loss or missed bets resulting from your internet connection being interrupted
• Loss caused by your own negligence or sharing your account details with others
• Delays caused by disruptions to third-party payment providers' systems
• Service downtime due to natural disasters or unforeseen circumstances

11 Dispute Resolution

Any dispute or complaint should first be addressed through our customer service team. Our support team is available 24 hours a day, 7 days a week via live chat in English.

11.1 Complaint Process

Follow the steps below to submit a complaint:

1. First, describe the issue in detail through live chat.
2. If the issue is not resolved via chat, send a written complaint to [email protected].
3. We will provide an initial response within 48 hours of receiving your complaint.
4. Complex matters may take up to 14 business days to resolve.

11.2 Final Decision

The decision of ba996 authority shall be considered final in all matters. However, we are always committed to resolving all disputes fairly and transparently.

12 Terms & Conditions Changes

ba996 reserves the right to modify these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through a notification on the platform.

If you continue to use the platform after any changes, you will be considered to have agreed to the revised terms and conditions. Therefore, it is recommended that you review this page regularly.