ba996's Privacy Policy
Your personal information is completely safe with us. Read this document to learn in detail how ba996 collects, uses, and stores your data.
1. Introduction and Scope
Welcome to the ba996 platform. This Privacy Policy ("Policy") applies to all services, websites, and applications of ba996. This Policy explains what information we collect, why we collect it, how we use it, and what steps we take to protect your information. By using ba996's services, you are considered to have agreed to the terms of this Policy.
1.1 Purpose of the Policy
The main purpose of this Privacy Policy is to ensure complete transparency regarding your personal information. We believe that every user's privacy is a fundamental right. That is why ba996 always follows the highest standards of data protection.
1.2 Who This Applies To
This Policy applies to all registered and unregistered users of ba996 who have visited our website, opened an account, or used any of our services. ba996's services are only for individuals aged 21 and above.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account on ba996 or contact us, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Residential address
- Payment information (bKash, Nagad, or Rocket account number)
- Login credentials (username and encrypted password)
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Website browsing history (within our platform)
- Gaming history and transaction records
- Session duration and login date and time
2.3 Cookies and Similar Technologies
ba996 uses cookies and similar tracking technologies. These are stored as small files in your browser and help us improve the functionality of our platform and personalise your experience. You can disable cookies by changing your browser settings, but some services may not work properly as a result.
3. Purpose of Using Information
3.1 Providing and Managing Services
The information collected is primarily used for the following purposes:
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotions
- Offering customer support
- Ensuring platform security
3.2 Identity Verification and Fraud Prevention
ba996 follows the KYC (Know Your Customer) process in line with international standards. By verifying your identity, we prevent minors from accessing the platform, prevent money laundering and fraud, and ensure the security of your account.
3.3 Communication and Notifications
We may use your email or mobile number to send the following notifications:
- Transaction confirmation messages
- Security alerts
- Promotional offers and bonus information (only with your consent)
- Important account-related updates
You can opt out of promotional notifications at any time.
3.4 Service Improvement
By analysing the collected information, we improve ba996's services, add new games and features, and enrich your gaming experience. This analysis is generally done in aggregate and no individual is identified separately.
4. Data Protection Measures
4.1 Technical Protection
ba996 uses the latest technology to protect your information:
- SSL Encryption: All data transfers are secured through 256-bit SSL encryption
- Firewall Protection: A robust firewall system to prevent unauthorised access
- Two-Factor Authentication: Two-factor authentication to secure your account
- Data Encryption: All stored sensitive information is kept in an encrypted state
- Regular Security Audits: Regular audits to identify security vulnerabilities in the system
4.2 Administrative Protection
Only authorised individuals among our staff can access your personal information. All staff are bound by confidentiality agreements and have received data protection training. Access logs are reviewed on a regular basis.
4.3 Payment Information Security
Your payment information is highly sensitive. ba996 processes transactions through payment providers such as bKash, Nagad, and Rocket. Full card or wallet numbers are never stored on our servers — only encrypted tokens are kept.
5. Sharing Information with Third Parties
5.1 General Policy
ba996 never sells, rents, or transfers your personal information to third parties for commercial purposes. Your information may only be shared in limited cases and for specific purposes.
5.2 Service Provider Partners
We may share information in the following limited scope:
- Payment Processors: bKash, Nagad, or Rocket to complete transactions
- Identity Verification Services: To complete the KYC process
- Technology Service Providers: Server hosting and system maintenance
- Fraud Prevention Services: To detect illegal activity
All of these partners are required to comply with our privacy standards.
5.3 Legal Obligations
ba996 may provide your information as part of its legal obligations in response to a court order, legal proceedings, or a request from a regulatory authority. In such situations, we provide only the minimum information necessary.
6. Data Retention Period
6.1 Information for Active Accounts
While your account is active, ba996 retains all of your information. This information is necessary for providing services, ensuring security, and meeting legal obligations.
6.2 After Account Closure
If you close your ba996 account, we will retain your information for a defined period in compliance with legal and regulatory obligations. In particular, transaction records and identity verification documents are retained in accordance with financial regulations. After the specified period, information is securely deleted or anonymised.
7. Your Rights and Controls
7.1 Right to Access Information
You have the right to request a copy of the personal information ba996 holds about you. You can make this request by contacting our support team.
7.2 Right to Correct Information
If there are any errors or inaccuracies in the information we hold about you, you can request a correction. Ensuring your information is accurate is also important for the security of your account.
7.3 Opt Out of Marketing Communications
You can stop receiving our promotional emails or messages at any time. To do so, update your account settings or notify our support team directly. Please note that transaction or security-related messages cannot be turned off.
7.4 Data Portability
You can receive your personal information in a standard, machine-readable format. You can use this information for your own use or to transfer it to another service.
7.5 Request to Delete Account
You can request that your account and personal information be deleted from ba996. However, due to legal obligations, some information may need to be retained for a specified period. Before deleting your account, any outstanding matters including pending withdrawals must be resolved.
8. Responsible Gaming and Use of Information
8.1 Monitoring Gaming Patterns
ba996 is committed to responsible gaming. By monitoring your gaming patterns, spending, and activity, we can identify potentially problematic behaviour and provide support when needed. This information will never be used against you.
8.2 Setting Limits
You can set deposit limits, loss limits, or session time limits on your account. These limits help keep your gaming experience safe and enjoyable. For more details, visit our Responsible Gaming page.
9. Changes and Updates to the Policy
9.1 Notification of Changes
ba996 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will notify you by email or through a notice on the website. The updated Policy will take effect from the date of publication.
9.2 User Responsibility
We recommend that you review this Privacy Policy on a regular basis. Continued use of ba996's services will be considered as your acceptance of the updated Policy.
10. Contact Us
For any questions, concerns, or requests regarding the Privacy Policy, please get in touch with us. Our support team is available 24/7 to help resolve any issues.
Privacy Contact
We treat every privacy-related request from you with the utmost importance.
Useful Links
Other important information on privacy and security:
Important Note: This Privacy Policy is available in both English and Bengali. In the event of any interpretive conflict, the Bengali version shall prevail. This Policy is an integral part of ba996's Terms and Conditions.